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Customer Service

  • Shipping & Delivery

    Most orders are shipped on the day of ordering or the next working day. Ensure that the correct shipping address is provided, especially if it is different from the billing address. Incorrect addresses will increase delivery time and in some cases, such as for refrigerated products, may impact performance for the end user. An estimated delivery time can be requested before or after placing an order. UK orders are shipped using next day delivery. Any liabilities for delayed deliveries rest with the carrier, and although Expedeon will take reasonable action to ensure prompt delivery, delivery times are not guaranteed unless otherwise stated. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note we do not ship on Friday or weekends unless explicitly agreed at the time of the order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  • Privacy & Security

    Expedeon has taken steps to safeguard the confidentiality of information which identifies site user’s personal information against unauthorised access, amendment or deletion and to ensure access is only granted to authorised personnel only when required. We have taken every reasonable precaution to ensure your personal data remains secure and is used appropriately. Please refer to our full privacy statement here for more information.

  • Returns & Replacements

    If any product does not work as expected then please contact us with a full description of the issue(s) so that we can solve the problem as quickly and efficiently as possible. Expedeon will provide credit or replacement for a product return only if it is authorized. Return authorization is required before any return should be attempted. Any requested returns or replacements not covered under the UK Consumer Contracts Regulations, which give 14 days to return most unused items after receiving them*, are considered on a case by case basis depending on the issue, the products ordered, and what the most effective course of action will be. Expedeon will pay for or refund the cost of basic shipping for any authorized returns.

    * Expedeon may not accept returns for items where Consumer Contracts Regulations do not apply. These items include CDs, DVDs or software if the seal has been broken, perishable items, tailor-made or personalised items, and goods that have been mixed inseparably with other items after delivery. 

  • Payment, Pricing & Promotions

    Payment can be taken by credit card, debit card or paypal purchase. Please pay for goods and services promptly once ordered. All orders require payment before being shipped unless other arrangements have been made with Expedeon in advance. Sales will not be considered complete until goods have been received at the delivery address given when ordering.

    We reserve the right to remove or change any offers or promotions without prior notice. Any vouchers, promotional discounts, or other reductions cannot be used in conjunction with any other offer or discount unless expressly stated. All offers are subject to availability. Regional variations may apply. Expedeon’s decision is final with regard to any disputes. 

  • Viewing Orders

    Orders can be viewed in the “My Orders” section of your account. Click “My Account” after logging in with the account used to place the order and the access “My Orders” in the menu on the right hand side of the page, or visit My Orders directly after logging in. If you wish to amend orders after checking out then please contact us as soon as possible to discuss any options. Orders may not be able to be changed once they have been shipped.

  • Updating Account Information

    It is essential to keep any account, contact information, and addresses up to date. Addresses and phone numbers can be deleted, added, and changed through the “Address Book” in the “My Account” section of the website. 

  • Quotes

    You may request a quote if ordering a large number of products from Expedeon. Expedeon is under no obligation to fulfil any quotes made until the price has been confirmed and payment has been arranged or received. Once a quote has been requested Expedeon will attempt to contact you using the information given. 

  • Disclaimer of Warranties

    The Purchaser acknowledges that any kit or product is experimental in nature and consequently Expedeon hereby excludes all representations and warranties whether express or implied with respect to the kit or product, the reagents and information contained in the kit or product, and use to be made of the kit or product and in particular, but without prejudice to the generality of the foregoing
    Expedeon does NOT represent or warrant:

    • -  that using the kit or product in accordance with the Licence will not infringe the intellectual property rights of any third party;
    • -  that using the kit or product will result in any particular outcome or that any particular results will be achieved; or
    • -  that the kit or product is fit for any particular purpose other than the purpose(s) specified in Expedeon's instructions for this  product

    and the Purchaser acknowledges that no intended use for the product was made known to Expedeon.
    In the event that the kit or product does not conform to the specifications set out in the accompanying instructions or any other specification published by Expedeon (excluding representations made in marketing materials or oral representations made by Expedeon or its authorised representatives), the Purchaser's sole remedy as against Expedeon shall, at Expedeon's election, be limited to the replacement of the kit or product or a refund of the purchase price paid for the kit or product.

  • Limitation of Liablitites 

    Expedeon accepts no liability to any party, whether in contract, tort, negligence, for breach of statutory duty or otherwise, for any loss of profits, business, contracts, anticipated savings, goodwill, or for any indirect or consequential loss or damage whatsoever, arising out of, or in connection with, any Licence or the subject matter of any Licence or use of any kit or product.

    The Purchaser is responsible for using any kit or product correctly and should use it in accordance with Expedeon's instructions for the specific kit or product.  Expedeon accepts no liability for damages or losses resulting from incorrect handling of any kit or product or its components.

    Nothing in any Licence shall exclude or limit Expedeon's liability for death or personal injury arising as a result of Expedeon's negligence, in respect of damage to property, death or personal injury arising from any fault or defect in the materials or workmanship of any kit or product, or fraud.  In all other cases, Expedeon's liability in respect of each single incident giving rise to a claim against Expedeon, its employees or agents, shall be limited to the purchase price of the kit or product.