Investors

Ordering & Delivery

THIS INFORMATION AND ALL ORDERS ARE SUBJECT TO OUR TERMS AND CONDITIONS HERE

Placing an order

Expedeon are committed to delivering its products and services to our customers globally, aiming for the fastest delivery possible, regardless of our customers’ geographic location.
We accept orders online, by phone, by fax or by email. We will confirm receipt of orders placed by email, phone or via the Expedeon website. We will notify you upon dispatch of your order. Tracking details are available upon request, please email orders@expedeon.com.

Online:

Browse our range of products on our website and place your order online.

Payment can be made by credit card or PayPal. If you your organization uses purchase order numbers, please make sure to add the purchase order number to the Purchase order field when placing an order.

Advantages of ordering online via the Expedeon website.

  • Immediate order confirmation so you can check all information is correct
  • Direct contact with you enables us to keep you informed
  • Keep your details up to date within your account
  • Calculate your shipping costs
  • Quick order options available

 

By Phone:

To place an order by phone please contact us on the following:

Orders and delivery within the USA:

Toll-free: 1-844-611-3656

Phone: 858-457-7978

Orders and delivery rest of world:

Phone: +44 (0) 1223 873364

 

Email:

To place an order by email, please send your order to orders@expedeon.com.

 

Information required to place an order:

To process your order we require the following:

  • Quantities and product code(s)
  • Shipping address and billing address
  • Purchase Order Number or credit card
  • Telephone number
  • Email address
  • Quote Reference* (where appropriate)
  • VAT number (if applicable)

*you must provide your quote reference for custom work and discounted orders.

 

Purchase Orders

If your organization uses purchase order numbers, please obtain a purchase order prior to placing and order with us and include within your order. Purchase order numbers can be used for online orders, please enter the number in the purchase order field upon payment online.

 

Payment types:

Expedeon accepts payment by all major credit cards and bank and wire transfers. Payment information is detailed on the invoice sent to you on dispatch of your order.

Please do not send credit card details by email. Credit card payment can be accepted online or over the phone.

For new customers of Expedeon, payment may be required upon placing the order prior to dispatch, for the first three orders.

 

VAT charges

For customers in the UK: We must charge VAT unless your organization is VAT exempt. If your organization is VAT exempt we will require a copy of your VAT exemption certificate with your order.  For EU Customers outside of the UK: We don’t charge VAT to customers outside of the UK. We will require a VAT number for customers outside of the UK.

 

Expedeon’s Global Distributor Network

Ordering direct through Expedeon is available for the majority of countries worldwide. Alternatively, Expedeon has a large global distribution network, click here to view a list of our global distributors.

 

Shipping

Shipping costs varies according location and product ordered.

Please contact us at orders@expedeon.com for more information and for country-specific shipping costs. Alternatively select the ‘calculate shipping costs’ button on the website cart prior to placing your order.  If you require shipment on your own Courier account, you can select this option when placing your order online, or if ordering via purchase order, please ensure the courier name and account number is included.

HMRC Tariff Codes:

Diagnostic or laboratory reagents:

HMRC Tariff Code – 3822 00 00

Description – Diagnostic or laboratory reagents on a backing, prepared diagnostic or laboratory reagents whether or not on a backing, other than those of heading 3002 or 3006; certified reference materials.

Chromatographs and electrophoresis:

HMRC Tariff Code – 9027 200000

Description – Instruments and apparatus for physical or chemical analysis

 

Dispatch and delivery times

Please see our Terms and Conditions at www.expedeon.com/information/terms-conditions

For more information contact us:

USA:

Email: usorders@expedeon.com

Phone: 858-457-7978

Toll free: 1-844-611-3656

Rest of world:

Email: orders@expedeon.com

Phone: +44 (0) 1223 873364

 

Refunds & Returns

Please see our Terms and Conditions at www.expedeon.com/information/terms-conditions